Supplier Selection in your CX journey |
When building the perfect CX measurement framework, it may occur that your current setup no longer suffices. This could be due to a desire for more synergy, your current provider not meeting your needs anymore, or the need for a different type of solution. Together, we can explore new solutions and providers.
eCXperience possesses extensive knowledge of suppliers in customer research (quantitative and qualitative), employee surveys, brand and image research, Closed Loop Feedback (CLF) solutions, dashboard solutions, and customer journey mapping and activation software. We are familiar with the landscape and key players, maintaining direct contacts. It's important to note that we do not have fixed partnerships with suppliers. Based on experience, we may have preferences, but we remain objective in every new client inquiry. This approach allows us to consistently choose the best provider for your organization.
We guide our clients in finding the right solutions and providers to create the ideal CX measurement framework. If desired, we also assist in implementing the new tools.
Our approach to vendor selection broadly includes the following phases:
eCXperience possesses extensive knowledge of suppliers in customer research (quantitative and qualitative), employee surveys, brand and image research, Closed Loop Feedback (CLF) solutions, dashboard solutions, and customer journey mapping and activation software. We are familiar with the landscape and key players, maintaining direct contacts. It's important to note that we do not have fixed partnerships with suppliers. Based on experience, we may have preferences, but we remain objective in every new client inquiry. This approach allows us to consistently choose the best provider for your organization.
We guide our clients in finding the right solutions and providers to create the ideal CX measurement framework. If desired, we also assist in implementing the new tools.
Our approach to vendor selection broadly includes the following phases:
- Understanding the client's needs
- Defining evaluation criteria
- Organizing inspiration sessions with vendors
- Evaluating and refining choices
- Facilitating and guiding the RFP process
- Providing objective advice on selecting the final vendor
- Actual implementation of new tools or initiation with a research partner.
