​In everything we do for our customers, we at eCXperience work based on our customer values. These customer values, as part of our customer strategy, describe how we interact with our clients and what they can expect from us. The customer values indicate how we want to distinguish ourselves as an organization.
We believe that good service is one that is consistent. By promoting this set of principles as a team, we create an intentional customer experience and ensure that our clients have a consistent experience. And... leading by example, we hope that by implementing our own customer strategy, we will inspire our clients to do the same.

Our three customer values are:

• We get things done
  • We advise, train, and coach
  • We provide the expertise, tools, and solutions to help your organization become more customer-focused
  • We use the CX framework to create focus and work integrally and systematically
• We are genuinely involved
  • We work not for you but with you
  • We have a sincere interest and aim for long-term collaboration
  • We are involved from the development of the CX strategy to its implementation in the organization
• We do this with passion and energy
  • We work with enthusiasm to achieve the best customer experience for your organization
  • We inspire with our knowledge and stories about CX
  • We combine theory with knowledge and practical experience

In addition to our customer values, we have also identified customer emotions. These emotions reflect how we want our customers to feel while working with eCXperience. The customer emotions are the logical result of consistently implementing the customer values. Our desired customer emotions are:

• Inspired
• Supported
• Connected

We welcome feedback from our customers if they experience our services differently. This feedback is valuable. By listening, we can improve ourselves and adjust the intentional customer experience of our company.​