At eCXperience, we collaborate closely with our clients and see ourselves more as partners than mere suppliers. Genuine connection and a pleasant working relationship are paramount to us, especially given the long-term nature of CX programs. Therefore, we invest heavily in cultivating strong relationships with our clients. We find that these collaborations are sustainable, characterized by trust, mutual interest, and honesty. Let's be honest, if we don't treat our clients well, how can we advise on it? We believe in the power of recommendation. If you'd like to speak with our clients to gain a better understanding of us, we're happy to facilitate that.

An impression of what our clients say about us

"It was very useful to start with a baseline measurement and thereby map out where we stood. Based on that, we developed a well-founded and structurally sound plan to progress towards the desired maturity level in CX. The major advantage was that it provided all stakeholders with a clear structure to monitor progress. Everyone understands where we want to go and what steps are necessary."
​Richard Bruens, Former Van Lanschot Kempen

"When we started the journey with eCXperience to professionalize our CX organization, having a good and clear starting point was crucial. The CX Maturity Scan has been a very effective tool in this regard. It clearly illustrates the various aspects of CX that we need to master, so it also has an educational element for the organization. Very valuable, it has been extensively shared and used as the starting point for the improvement journey."
Frans Leenaars, TUI

"eCXperience is the partner for us when it comes to CX. Not only do they provide strategic insights, but they also ensure actual changes. With attention to detail, a focus on our organization, and above all, a sharp focus on the customer."
Koen van Deudekom, Yourhosting

"eCXperience guided our Belgian CX team through a major transition by individual and team coaching. Resulting in a team ready for the future and equiped to deliver an optimal CX for TUI Belgium. For our Benelux team, they also facilitated a CX Masterclass, resulting in the first CCXP accreditations. I highly recommend Marleen for companies seeking a CX Strategy consultant, a hands-on change manager, a CCXP trainer of just a very knowlegdeable partner helping your company improving their CX."
Fabian Kortekaas, TUI

“How do you translate a business strategy into a customer strategy? eCXperience has made it possible to make this translation and has helped us in creating our customer strategy. We approached our customer strategy in a multidisciplinary manner and, more importantly, in co-creation with our customers, which has resulted in its full adoption.” 
Mustafa Gürel, Van Lanschot Kempen

“An excellent collaboration with eCXperience! Since the beginning of 2022, they have been supporting us in our Customer Experience (CX) journey. What sets eCXperience apart is that they truly feel like a part of our organization. They developed the customer strategy based on thorough research, including conversations with employees, customers, and management. The customer strategy that eCXperience has developed, has proven to be effective. Due to their approach and involvement with the organization, the strategy has led to demonstrable improvements in customer satisfaction and loyalty. Their focus on understanding the needs and expectations of customers has resulted in a strategy that truly aligns with the core values of the organization and contributes to a positive customer experience.”- 
​Manon Ruijsbroek, Yourhosting