What drives us at eCXperience is our desire to make customers happier. We aim for long-term collaborations with our clients, and we experience this time as a special period of intensive cooperation. When, after a while, you start seeing the effects of hard work, such as higher customer satisfaction, it is a very special moment. The feeling that you are making an impact and truly doing well for the customer. That is what we at eCXperience strive for; the feeling that we are sustainably connecting our clients with their customers and employees. Together, we create the best eCXperiences.

Our approach

We advise, train, and coach in Customer Experience (CX). In all these activities, we work from our Customer Experience Framework The framework provides a common direction, gives focus, and equips us with connectivity and a systematic approach. It is, in a sense, the roadmap needed to help a company grow in CX maturity. The CX framework forms the foundation for everything we do.
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The main reason we work with the CX framework is that we believe in the integrated approach this model offers us. By this, we mean that we approach each CX program based on three components: By placing everything related to CX within the CX framework, focus and connection are created. It brings activities and especially people together. By following the 'route' of the framework, we connect crucial elements and stakeholders, and work integrally towards an improved customer experience.

Our customer values

In everything we do for our customers, we at eCXperience work based on our customer values. These customer values, as part of our customer strategy, describe how we interact with our clients and what they can expect from us. The customer values indicate how we want to distinguish ourselves as an organization.
We believe that good service is one that is consistent. By promoting this set of principles as a team, we create an intentional customer experience and ensure that our clients have a consistent experience. And... leading by example, we hope that by implementing our own customer strategy, we will inspire our clients to do the same.
Our three customer values are:
  • We get things done
    • We advise, train, and coach
    • We provide the expertise, tools, and solutions to help your organization become more customer-focused
    • We use the CX framework to create focus and work integrally and systematically
  • We are genuinely involved
    • We work not for you but with you
    • We have a sincere interest and aim for long-term collaboration
    • We are involved from the development of the CX strategy to its implementation in the organization
  • We do this with passion and energy
    • We work with enthusiasm to achieve the best customer experience for your organization
    • We inspire with our knowledge and stories about CX
    • We combine theory with knowledge and practical experience
In addition to our customer values, we have also identified customer emotions. These emotions reflect how we want our customers to feel while working with eCXperience. The customer emotions are the logical result of consistently implementing the customer values. Our desired customer emotions are:
  • Inspired
  • Supported
  • Connected
We welcome feedback from our customers if they experience our services differently. This feedback is valuable. By listening, we can improve and adjust the intentional customer experience of our company.

​Our team

The eCXperience team consists of enthusiastic people with a passion for customers. Our CX consultants have extensive experience in guiding CX programs. Additionally, each CX consultant has their own specialization within the CX framework, such as Strategy or Measurement.
When you work with us, you will always be assigned a dedicated CX consultant. This person will be your direct point of contact and will oversee progress and quality. What makes us unique is that, besides this dedicated consultant, we can also bring in specialists on a flexible basis. Depending on the issue, we provide the necessary CX specialist. This ensures that you always have an integrated team at your disposal and get the most out of your CX program.
We would like to introduce the eCXperience team to you.