ECXperience- creating better customer and employee experiences together
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    • Our integrated approach
    • Our customer values
    • Our team
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    • CX Strategy >
      • Start with a CX Maturity Scan
      • Create a Customer Strategy
      • Understanding of your customer
    • CX Measure & Improve >
      • Build the ideal CX Measurement House
      • Improving customer journeys
      • Support in supplier selection
    • CX People & Culture >
      • Activating the Customer Strategy
      • CX Education and Coaching
      • Employee Experience
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Employee Experience

Back
When it comes to employee experience (EX), we can assist in several areas.

Inspirational presentation
On EX and how EX links to CX. Why it is important and lots of examples and best practices. 

Journey mapping
We often start by mapping the so-called candidate and employee journey. We map out the entire candidate journey from the moment someone starts exploring, shows interest in your organization, applies, negotiates, and joins. The employee journey typically begins upon hiring, covers the first hundred days, and continues until an individual leaves the organization. By accurately mapping these stages, we can identify pain points, make improvements, and enhance the experience for candidates and employees alike.

Other
We also integrate your customer strategy into your job postings, onboarding processes, and performance reviews. Of course, we also provide guidance on measuring employee satisfaction.

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  • Home
  • Our approach
    • Our integrated approach
    • Our customer values
    • Our team
  • Our solutions
    • CX Strategy >
      • Start with a CX Maturity Scan
      • Create a Customer Strategy
      • Understanding of your customer
    • CX Measure & Improve >
      • Build the ideal CX Measurement House
      • Improving customer journeys
      • Support in supplier selection
    • CX People & Culture >
      • Activating the Customer Strategy
      • CX Education and Coaching
      • Employee Experience
  • Our clients
  • Contact us
  • NL