CX Education and Coaching |
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eCXperience has extensive experience in providing CX training. Educating employees is a crucial part of creating a customer-centric culture. We ensure that employees are trained in CX management practices, the CX framework, and equip them with practical tools and techniques to contribute to your CX transformation. We achieve this through storytelling and sharing numerous practical examples and success stories.
Our training programs are characterized by their pragmatic approach, interactive nature, and we never leave without a concrete individual action plan. The foundation of our training is based on the CXPA approved training of CX guru Ian Golding. When your employees attend our training sessions, you can be sure that everyone will be "speaking the same language." |
eCXperience offers several options:
What our clients say:
"The two-day Customer Experience training with our external consultant Marleen from Ecxperience was an invigorating journey. It was challenging and energizing, leaving us inspired and enriched with valuable knowledge. The sessions sparked a renewed enthusiasm within our team, setting the stage for remarkable transformations in how we connect with our customers. The setting in her own office in the middle of characteristic Netherlands was the cherry on the cake, providing an intimate and informal pleasant atmosphere. Would definitely recommend, 10 out of 10!"
Regina Roetman - VP Customer Experience The Adecco Group
"I passed my CCXP this afternoon, so pleased! I am really pleased that I did it, I actually learned a lot along the way which is great for my future!”
Emma Clarke – Senior Group CX Design Manager TUI
"We felt it was brilliantly delivered and we can’t remember a course where we went through a bit of an emotional rollercoaster in the way that we did during these two days while at the same time learning more about the magic sauce that can make our relationships with clients and prospects tick. Smiles and teary eyes, it doesn’t get much better during a professional course!"
Johan Cras, Former Van Lanschot Kempen
- CX Masterclass for professionals: a 2-day CX knowledge injection for anyone looking to learn more about CX. The CX Masterclass uses the training developed by Ian Golding and is therefore CXPA certified.
- CX Masterclass for executives: a 1-day training summarizing the 2-day variant, specifically designed for executives.
- CCXP exam coaching: we guide employees towards CCXP certification. We provide training, coaching, and ensure they achieve the CCXP certification. These are individual trajectories lasting on average 3 to 5 months depending on the person's study pace.
- Creating CX e-learnings for your organization only: the way to reach a large group of employees. We provide advice on developing CX e-learning and develop the entire content of the e-learning.
- Customized training: upon request, we develop and deliver training specifically for your organization. These trainings are used to nurture a customer-centric culture. For example, we have developed trainings on communication skills, conflict resolution, problem-solving skills, and commercial opportunities.
What our clients say:
"The two-day Customer Experience training with our external consultant Marleen from Ecxperience was an invigorating journey. It was challenging and energizing, leaving us inspired and enriched with valuable knowledge. The sessions sparked a renewed enthusiasm within our team, setting the stage for remarkable transformations in how we connect with our customers. The setting in her own office in the middle of characteristic Netherlands was the cherry on the cake, providing an intimate and informal pleasant atmosphere. Would definitely recommend, 10 out of 10!"
Regina Roetman - VP Customer Experience The Adecco Group
"I passed my CCXP this afternoon, so pleased! I am really pleased that I did it, I actually learned a lot along the way which is great for my future!”
Emma Clarke – Senior Group CX Design Manager TUI
"We felt it was brilliantly delivered and we can’t remember a course where we went through a bit of an emotional rollercoaster in the way that we did during these two days while at the same time learning more about the magic sauce that can make our relationships with clients and prospects tick. Smiles and teary eyes, it doesn’t get much better during a professional course!"
Johan Cras, Former Van Lanschot Kempen
