Activate your customer strategy in your organization |
Having a customer strategy is one thing, but embodying it is another dimension. Unfortunately, it's not as simple as presenting the customer strategy to employees and waiting for them to apply it. Embodying a customer strategy requires continuous communication and activation, as well as a concrete translation of this strategy into the daily tasks of employees. For instance, if your customer value is personal, it means something different for a sales manager than for a legal affairs employee.
eCXperience is experienced in embodying customer strategy. We understand the right approach and have the practical experience necessary to make this a success. We assist in creating an action plan, implementing this plan, holding workshops with employees to translate the customer strategy into their specific roles. All of this aims to ensure the customer strategy is widely embraced and activated within your organization.
What our clients say:
"Together, we've covered the entire bank, from sales to administration. Everyone is taken along on the journey. The result: CX ambassadors throughout the organization, starting points for improvement projects, and commitment from management."
Rob van Valkenburg, Former Van Lanschot Kempen
eCXperience is experienced in embodying customer strategy. We understand the right approach and have the practical experience necessary to make this a success. We assist in creating an action plan, implementing this plan, holding workshops with employees to translate the customer strategy into their specific roles. All of this aims to ensure the customer strategy is widely embraced and activated within your organization.
What our clients say:
"Together, we've covered the entire bank, from sales to administration. Everyone is taken along on the journey. The result: CX ambassadors throughout the organization, starting points for improvement projects, and commitment from management."
Rob van Valkenburg, Former Van Lanschot Kempen
