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Creating better human experiences through aligning Customer and Employee Experiences
Creating a better customer experience and thus differentiating yourself in the market. Being distinctive and making your organization even more attractive to customers and employees. Ensuring that your customers are loyal and feel connected to your organization. So connected that they recommend it to their family, friends, and colleagues due to their positive experience. Who wouldn't want that? At eCXperience, we help your organization achieve this. Together, we create meaningful experiences for both customers and employees, propelling your organization forward with higher customer satisfaction and sustainable growth as a result. We consult, train and coach organizations and individuals in Customer Experience (CX). In a range of industries from commercial to government. eCXperience is based in the Netherlands (Europe) but our consultants and trainers operate globally. We have practical CX experience in many countries like Belgium, France, Germany, Kingdom of Saudi Arabia, Portugal, Spain, Switzerland and United Kingdom. |
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"The two-day Customer Experience training with our external consultant Marleen from Ecxperience was an invigorating journey. It was challenging and energizing, leaving us inspired and enriched with valuable knowledge. The sessions sparked a renewed enthusiasm within our team, setting the stage for remarkable transformations in how we connect with our customers. The setting in her own office in the middle of characteristic Netherlands was the cherry on the cake, providing an intimate and informal pleasant atmosphere. Would definitely recommend, 10 out of 10!"
Regina Rietman, The Adecco Group |
"We felt it was brilliantly delivered and we can’t remember a course where we went through a bit of an emotional rollercoaster in the way that we did during these two days, while at the same time learning more about the magic sauce that can make our relationships with clients and prospects tick. Smiles and teary eyes, it doesn’t get much better during a course!”
Johan Cras, Former Van Lanschot Kempen |
"A very pleasant personal collaboration. What characterizes eCXperience is that they truly become a part of the organization. In addition to their dedication and personal approach, they are also there to help you develop as an individual. They share their knowledge with great passion and enjoyment."
Manon Ruijsbroek, Yourhosting |
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